SANDRA DEVI PURNAMASARI; BAMBANG B. SULISTIYONO. PENGARUH KUALITAS LAYANAN DAN PELATIHAN TERHADAP KINERJA CALL CENTER PT. CITILINK INDONESIA. Jurnal Inovatif Mahasiswa Manajemen, [S. l.], v. 3, n. 1, p. 63–75, 2022. DOI: 10.35968/8nnpkp07. Disponível em: https://jom.unsurya.ac.id/index.php/jimen/article/view/66. Acesso em: 19 oct. 2025.